How to enable contact exchange
After the cooperation is accepted and both parties confirm the service scope, the requester can enable contact exchange. Once enabled, both parties can send phone, WeChat, or email details in the conversation.
What this covers
Explains the conditions for enabling contact exchange, who can enable it, what becomes possible afterward, and what happens if contact details are sent before it is enabled.
Conditions to enable
All of the following must be met to enable contact exchange: 1. The cooperation status is "Accepted". 2. Both the requester and the provider have confirmed the service scope. 3. Contact exchange has not yet been enabled. If any condition is unmet, the enable button will not appear or a reason will be shown.
Who can enable it
Contact exchange is enabled by the requester. The provider cannot enable it directly, but can remind the requester to do so after both parties have confirmed the service scope. Once enabled, both parties can send phone, WeChat, email, and other contact details in the conversation.
Steps
1. Confirm the cooperation is accepted and both parties have confirmed the service scope. 2. The requester clicks "Enable contact exchange" in the cooperation conversation. 3. After it is enabled, send contact details in the conversation. 4. Messages containing contact details still go through safety review and become visible to the other party once approved.
What happens if you send contact details before enabling
Before contact exchange is enabled, messages containing phone, WeChat, email, or similar details are blocked with a notice that contact details cannot be sent yet. You can still discuss the request as usual; only the contact details themselves cannot be sent. This ensures both parties agree on the service scope before moving to offline communication.
Notes
- Enabling contact exchange only means both parties can exchange contact details in the conversation. It does not mean LynHub guarantees the transaction or offline results. - Payment, acceptance, and performance are confirmed by both parties, who should keep their own records. - Messages containing contact details always go through safety review and are not shown to the other party before review.